Location: London
Job Type: Full-time
Salary: £33,000 per year
Benefits
- Company events
About the Role
LW Theatres Group is seeking a friendly, organised, and proactive Receptionist to be the first point of contact for staff and visitors at our London office. This role is essential in creating a welcoming and professional environment while ensuring the smooth day-to-day running of reception and supporting the wider Operations team.
The successful candidate will be confident managing multiple responsibilities, have excellent communication skills, and thrive in a fast-paced environment.
Key Responsibilities
Reception & Front Desk
- Welcome staff, visitors, and guests with a professional and friendly approach.
- Maintain a clean, organised, and presentable reception area.
- Manage the main telephone switchboard and reception email inbox.
- Handle deliveries, outgoing mail, and coordinate courier and taxi services.
- Schedule meeting rooms and ensure they are prepared for use.
- Keep kitchen, bathroom, and stationery supplies fully stocked.
- Complete Fire Marshal and First Aider training and carry out associated responsibilities.
- Maintain visitor records and support office health and safety procedures.
- Manage office access using NET2 software and ensure the office is secured at the end of each day.
- Deliver Health & Safety inductions for new employees.
- Monitor office CCTV when required.
- Frank and deliver outgoing mail when Post Runner support is unavailable.
- Carry out additional reception duties as required.
Administration & Operations Support
- Provide administrative support to the Operations Coordinator and wider Operations team.
- Assist with company events and internal projects.
- Act as the secondary administrator for the Company’s Critical Incident Management Plan.
- Track office expenses within an allocated monthly budget.
- Order and manage office, kitchen, and bathroom supplies.
- Maintain inventory and secure storage of alcoholic beverages.
- Prepare meeting and event spaces, including the Paint Frame auxiliary area.
- Ensure the Paint Frame space remains clean, organised, and fully equipped.
- Conduct Health & Safety inductions for external venue hirers.
- Arrange catering for meetings and training sessions when required.
- Assist with photocopying, document binding, and general office administration.
- Process purchase orders.
- Train reception cover staff and coordinate absence cover.
- Manage operational stock such as lanyards, ID cards, and cloakroom tickets.
- Issue and maintain staff and temporary worker ID cards.
- Oversee Iron Mountain document archive storage, including document transfers, destruction, and record management.
- Liaise with cleaning and pest control contractors to maintain high office standards.
What We’re Looking For
Essential
- Previous experience in a receptionist or front-of-house role.
- Excellent organisational and time-management skills.
- Strong ability to multitask and prioritise work effectively.
- High level of attention to detail.
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office and general computer applications.
- A proactive, reliable, and team-oriented approach.
Desirable
- Previous experience or knowledge of the theatre or entertainment industry.
Salary
£33,000 per annum
Application Deadline
20 July 2026
Diversity & Inclusion
LW Theatres is committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and are dedicated to providing a fair, transparent, and inclusive recruitment process.
Please note that this vacancy may close before the advertised deadline if a sufficient number of suitable applications are received.
