Salary: £26,436 per year
Job Type: Full-time, Permanent
Location: Rainhill Hall Hotel, Prescot
Hours: 40 hours per week
Shifts: 7:00am–3:30pm or 1:30pm–10:00pm
Closing Date: 13 August 2026
About Aimbridge Hospitality EMEA
Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality group, managing hotels across leading brands including Hilton, IHG, Marriott, Accor, and many others. We are committed to creating exceptional guest experiences while providing our team members with opportunities to develop, grow, and succeed in a supportive and inclusive workplace.
Benefits
As part of the Aimbridge team, you’ll enjoy a range of benefits, including:
- Industry-leading training and career development opportunities
- Discounted hotel stays across our portfolio
- Up to 50% discount on food, beverages, and spa services
- Access to Stream, allowing you to access up to 40% of your earned pay before payday
- 24/7 Employee Assistance Programme
- Uncapped performance incentives and rewards
- Free on-site staff parking
- Employee discounts across selected services
The Role
As a Receptionist, you will be the first and last point of contact for guests, creating a welcoming and professional experience from arrival through departure. You will manage the check-in and check-out process, handle reservations, respond to guest enquiries, and ensure every guest receives outstanding customer service.
Working closely with the Front Office Manager and other hotel departments, you will help maximise room occupancy through effective upselling while ensuring all hotel policies, security procedures, health and safety regulations, and fire safety standards are consistently followed.
You will also support colleagues across the hotel to deliver a seamless and memorable guest experience.
What We’re Looking For
The ideal candidate will have:
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- High attention to detail when handling guest information and reservations
- Good computer skills, including Microsoft Office, email, and internet use
- Experience using hotel property management systems such as Opera or Fidelio (preferred but not essential)
- A friendly, professional attitude with a genuine passion for delivering exceptional customer service
About Rainhill Hall Hotel
Rainhill Hall Hotel is a beautiful Grade II listed 19th-century country estate, offering luxury accommodation, weddings, events, and fine dining. With 42 individually designed guest rooms, the renowned Bretherton Restaurant, and stunning woodland wedding venues, the hotel provides an exciting and rewarding environment for hospitality professionals who are passionate about delivering outstanding guest experiences.
At Aimbridge Hospitality, we believe our people are at the heart of everything we do. We are committed to creating an inclusive workplace where everyone has the
