Location: Watford
Job Type: Part-Time (Monday to Friday, 30 hours/week)
Shift: 8:00–14:00 or 9:00–15:00 (1-hour break included)
About the Role
We are looking for a proactive IT Support Assistant to provide first-line technical support for hardware, software, and network issues across our UK offices. You’ll be the go-to person for approximately 450 users across 23 locations, delivering both on-site and remote support.
This is a fantastic opportunity to work in a varied role where no two days are the same, supporting key systems like SAP, MS Office, and company-specific software.
Key Responsibilities
- Provide desktop and network support via phone, email, and face-to-face interactions
- Install and configure company software (Wareflow, SAP, MS Office, design software)
- Set up new users and new PCs
- Administer Windows Server environments: Active Directory, DNS, DHCP
- Perform backup and SAP administration, including unlocking accounts and logging helpdesk calls
- Repair or replace hardware: PCs, peripherals, printers, tablets, mobile devices
- Coordinate with external suppliers for IT services, CCTV, email systems, and software
- Manage telephony systems, video conferencing, and company mobile/tablet devices
- Administer network infrastructure, firewalls, and internet connections
- Serve as first point of contact for antivirus, iPads, and video conferencing issues
Personal Attributes
- Ability to multitask and remain calm under pressure
- Flexible and adaptable to changing priorities
- Self-motivated with strong problem-solving skills
- Excellent communication skills, able to liaise with internal teams and external contacts
- Strong initiative and capacity to work independently
Why Join Us
This role is ideal for someone looking to gain hands-on IT experience in a dynamic environment, supporting multiple systems and users. You’ll be part of a supportive team with the opportunity to grow your technical skills and take on new challenges.
